Return Policy

DO YOU ACCEPT RETURNS FOR AN EXCHANGE?

Please note that we do not accept returns for exchanges or refunds. We kindly urge all customers to carefully review product listings, descriptions, and size guides before placing an order to avoid any order discrepancies.

DO YOU ACCEPT ORDER CANCELLATIONS?

Customers may request an order cancellation within 24 hours of placing their order.
However, please note that this request does not guarantee approval, as our fulfillment team processes orders quickly. We will first verify whether your order has already been shipped. If it has not, we will proceed with the cancellation.

For cancellation requests, please email us at email@frezyhaven.com and we’ll respond as soon as possible.

DO YOU ACCEPT REFUND REQUESTS?

We do not accept refund requests once an order has been shipped. Customers will be notified of any potential shipping delays in advance.

We will only accept a refund or replacement request if:

  • The product you received is completely different from what you ordered

  • You received a different size or color than ordered

  • The product arrived damaged or defective

If your request is verified, we can reship the correct product free of charge.

Refund Conditions

To qualify for a refund or reshipment:

  • The item must be purchased from our store

  • The item must not be used in any way

  • The refund or reshipment request must be sent within 5 days of receiving the package

For damaged or incorrect items, please email our support team at email@frezyhaven.com and include:

  • The reason for your request

  • A photo or video of the product received

  • Your order number

Once we receive your email, our team will respond within 24 hours. If your request is approved, we will ship the correct product for free.
Please note that we do not issue full refunds.

Lost or Missing Packages

We do not provide refunds for orders that are marked as delivered by the tracking carrier but not received by the customer.
In such cases, please check with your local postal office or delivery service, as we are not responsible for possible package theft or loss after delivery confirmation.

For any further assistance, please contact us at email@frezyhaven.com— we’re happy to help.